Warranty

1-YEAR LIMITED WARRANTY

Desert Plunge, LLC guarantees that the products and components sold to the original buyer will be free of material and workmanship defects within the specified time period below.

1 Year Cooler / Tub. The Grizzly cooler that serves as the cold plunge tub is warranted to be free from manufacturers defects in material or workmanship under normal use and service. However, normal wear and tear (including dents, slight warping from sun exposure, scuffs, scratches, discoloration, fading, non-sticking graphics, or wear to skid pads) is NOT covered under this warranty.

1 Year Equipment and Controls – Specifically the chiller, pump, ozone generator, and power cord are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of purchase. However, damage to the chiller caused by freezing conditions, direct sunlight exposure to the ¼ HP unit, improper maintenance, improper water chemistry, or owner negligence is not covered under this warranty.

1-Year Plumbing Components – The tubing and fittings included with your cold plunge are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of purchase. Damage to the plumbing caused by freezing conditions and condensation building up on tubing and components are not covered under this warranty. The O-rings supplied with the water filter housing, ¾” male union filter fittings and ¾” threaded and slip union fittings are not covered under warranty.

Miscellaneous Components. The hose filter, filter wrench, sponge, stickers, and decals are not covered under this warranty.

Owners requesting services under this Limited Warranty must contact Desert Plunge via email at Info@desertplunge.com and provide a detailed written description of the problem. The owner must present proof of purchase along with the order number of their product to Desert Plunge at the time of requesting service. Upon notification and proof of purchase, Desert Plunge shall determine (1) if the claim is covered under the terms of the Limited Warranty, and (2) if a trouble-shooting session between the owner and a Desert Plunge employee is required. If the warranty applies and a trouble-shooting session is required, Desert Plunge will contact the owner either by phone or email to trouble-shoot and devise a plan to resolve the issue. If necessary, Desert Plunge will provide the owner with a replacement product or component, whichever is appropriate. Desert Plunge will NOT provide labor for repairs as services under this warranty unless deemed absolutely necessary by Desert Plunge. If onsite services are provided You may be assessed reasonable travel mileage and labor charges. This warranty is not transferable.

SPECIFIC CONDITIONS.

This 1 year Limited Warranty is void if the cold plunge or components has (1) been subjected to damage due to misuse, abuse, negligence, or improper maintenance, (2) Failure due to installation or aftermarket parts & accessories. (3) unreasonably used or used for any purpose for which it was not intended, (4) damaged in an accident, (5) damage due to any act of nature.
The warranty described above shall apply to all Desert Plunge products used residentially, based on the product being used as intended and in compliance with the terms herein.
If the ¼ HP chiller is exposed to direct sunlight for extended periods of time it will cause damage. Please monitor your cold plunge daily. It is the owner’s responsibility to protect the components from the elements.
Proof of Purchase. The owner must present sufficient proof of purchase to Desert Plunge to obtain the warranty services contained herein.
Limitations on Implied Warranties. This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law. All warranty services must be performed by Desert Plunge, LLC, or an authorized representative of Desert Plunge, LLC
Disclaimers. Desert Plunge, LLC shall not be liable for any injuries, losses, costs, or other damages, whether incidental or consequential, arising out of any defective product or component covered by this Limited Warranty, including without limitation, the loss of use of the cold plunge and /or cost of removal of a defective product. The liability of Desert Plunge, LLC, if any, shall not exceed the original amount paid, by the user, for the defective product or component.
Legal Rights. This Limited Warranty gives you, the owner, specific legal rights. There are no warranties applicable to the cold plunge except as expressly stated herein, or as provided by applicable state or federal laws.